42,572
TOTAL NUMBER OF CLAIMS PAID
JUNE 2021
Warranty Forever®
*Claim data represents ITD statistics of all NAE/NWAN Warranty Forever® customers.
COVERAGE
ENGINE
TRANSMISSION
DRIVE ASSEMBLY
MAINTENANCE
REQUIREMENTS
Routine maintenance is critical to ensure optimum performance of your vehicle. You have the option of servicing your vehicle at a repair facility of your choice. Simply follow the maintenance schedule outlined in your Warranty Forever® agreement and you're covered for life.Remember to notify us in advance of any maintenance performed outside of your selling dealership. This process is for record keeping purposes only. There is no requirement that you return to your selling dealer or any other repair facility. The choices are yours!
Should you decide to have service performed outside of your selling dealer, it is important that you contact us prior to having any maintenance performed. Notifying us will ensure we have record of all maintenance performed. Below are the maintenance notification steps.
Step 1
Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
Step 2
Call 1-800-810-8458 to notify us of where you plan to have your vehicle serviced along with the scheduled maintenance services you plan to have performed. Remember, you must complete this step prior to having the maintenance performed.
YOU WILL NEED THE FOLLOWING INFORMATION DURING THE CALL:
- Warranty Forever agreement number or last 8 digits of VIN
- Date of scheduled maintenance appointment
- Name of the licensed repair facility where you are having maintenance performed
- Maintenance you are going to have performed
- Current mileage on odometer
- Any additional questions you may have
Step 3
Follow all customary maintenance instructions outlined in your Warranty Forever® agreement. Contact us with any questions or for additional guidance at anytime.
Remember, that although you must notify the administrator in advance of any maintenance performed outside of our dealership, neither we nor the administrator will ever require you to return to our dealership or any other specific repair facility for maintenance. The purpose of the call is so that they can keep records of all work you have performed. Failure to notify the administrator will result in a denial of coverage.
FREQUENTLY ASKED QUESTIONS
You can locate your nearest Warranty Forever® dealer by submitting an inquiry in the contact section below.
There is no catch; this program is provided to you at no charge. The only requirement is that you follow the customary maintenance outlined in your agreement and keep records of all customary maintenance performed. Maintenance records can easily be saved in the NAE/ NWAN Connect app
The program provides coverage to the engine, transmission and drive axle components listed in the agreement for as long as you own your vehicle regardless of how long you own the vehicle and how many miles you drive.
The limit of liability is the NADA average retail value of the vehicle at time of claim.
The agreement is not eligible for transfer.
Contact the dealer where you purchased your vehicle, they will handle it from there! If you have any questions that you would like to ask us directly, you may call 800-810-8458 and speak with a claims specialist.
Claim specialists are available Monday-Friday 8:00am - 8:00pm and Saturday 9:00am - 5:00pm Eastern to answer all your questions.
There is no deductible on the program. All parts and labor are covered 100%.
Towing and rental car coverage is not provided by your Warranty Forever® agreement. However, if you purchased an extended service contract, your contract will most likely provide that coverage for you.
You are required to maintain your vehicle in accordance with the customary maintenance outlined in your Warranty Forever® agreement.
Recommended maintenance will need to be performed when your indicator signals you for maintenance, but cannot exceed the customary maintenance intervals outlined in your Warranty Forever® agreement. If you have any further questions, please contact a claims specialist at 800-810-8458
Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.
Manufacturers only require a minimum level of services to be performed and will often list them in the owner's manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership's recommendations when being offered additional services.
No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.
You can locate a dealer by emailing us at support@nwan.com or by calling 800-810-8458.
No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.
You may have your vehicle serviced by any licensed repair facility. Just call us at 800-810-8458 and notify us of service facility of your choice that will be performing the maintenance while you are traveling. If you need assistance with this, you may also contact your selling dealer's service department for details.
You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle's odometer miles. For your convenience, the NAE/ NWAN Connect app mobile app allows you to save all maintenance records associated with your vehicle.
If you are within 150 miles of your selling dealer, you are required to have all repairs performed at their facility. If you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 800-810-8458, or you may contact your selling dealer's service department for details. Remember, repair service must be authorized prior having the repair completed or the claim will not be paid.
The reason we require you to call prior to having your maintenance performed, is for record keeping purposes only. We will also assist you in your dealer's absence to ensure all maintenance required by your Warranty Forever® agreement is performed. You are not required to return to your selling dealer or any specific repair facility for scheduled maintenance.
The NAE/NWAN Connect mobile app is available for download on compatible iOS and Android devices. To download the app, visit the Apple App Store or GooglePlay store.
 | |
 |  |
AVAILABLE ON IOS & ANDROID DEVICES
Access agreement information, upload attachments including maintenance records, claim photos, & more.
PEACE-OF-MIND... FOREVER!
Copyright © 2021 Portfolio Holding, Inc. All rights reserved.
-
Shields Ford
850 Broadmeadow Rd.
Rantoul, IL 61866
- Sales: (217) 892-2155
Loading Map...